Knowledge

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The Impact of AI Tools on Intent and What Can Go Wrong: Navigating the Promise and Peril of Generative AI in Legal Practice

The Impact of AI Tools on Intent and What Can Go Wrong: Navigating the Promise and Peril of Generative AI in Legal Practice
May 15, 2025 | Media Coverage

Level Table Live | May 8, 2025 – Beyond the Bar: Tara Emory’s Journey from Antitrust Law to AI & eDiscovery

Level Table Live | May 8, 2025 – Beyond the Bar: Tara Emory’s Journey from Antitrust Law to AI & eDiscovery
May 5, 2025 | Events

Big Tech and Antitrust Law Trends Under a New Administration

Big Tech and Antitrust Law Trends Under a New Administration
May 2, 2025 | Blog Posts

How Should Lawyers Be Using AI Today? A Legalweek Unscientific Survey

How Should Lawyers Be Using AI Today? A Legalweek Unscientific Survey
May 1, 2025 | Media Coverage

eDiscovery Document Preservation, How AI Impacts Antitrust, and More

eDiscovery Document Preservation, How AI Impacts Antitrust, and More
April 15, 2025 | Blog Posts

Part Three of Crowdsourced Legalweek 2025 Observations: Legal Technology Trends

Part Three of Crowdsourced Legalweek 2025 Observations: Legal Technology Trends
April 3, 2025 | Media Coverage

Legal Speak at Legalweek 2025: Level Legal’s Joey Seeber and David Greetham

Legal Speak at Legalweek 2025: Level Legal’s Joey Seeber and David Greetham
April 2, 2025 | Media Coverage

Part Two of Crowdsourced Legalweek 2025 Observations: Legal Technology Trends

Part Two of Crowdsourced Legalweek 2025 Observations: Legal Technology Trends
April 2, 2025 | Media Coverage

Crowdsourced Legalweek 2025 Observations: Legal Technology Trends

Crowdsourced Legalweek 2025 Observations: Legal Technology Trends
April 1, 2025 | Media Coverage

Protective Order Against Using Public GenAI to Review Produced Documents: eDiscovery Trends

Protective Order Against Using Public GenAI to Review Produced Documents: eDiscovery Trends
March 28, 2025 | Media Coverage

Legalweek Day 1: Blurring the Build Buy Distinction, U.S. and Europe Oceans Apart

Legalweek Day 1: Blurring the Build Buy Distinction, U.S. and Europe Oceans Apart
March 25, 2025 | Media Coverage

CEO Roundtable: Legal Industry Leaders Share Perspectives on Challenges and Opportunities Ahead of Legalweek 2025

CEO Roundtable: Legal Industry Leaders Share Perspectives on Challenges and Opportunities Ahead of Legalweek 2025
March 21, 2025 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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