Resources

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Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry

Join our next episode of Level Table Live for a conversation about legal career paths, cannabis industry legal strategy, and much more, with Kate Frenzinger, Assistant General Counsel, Trulieve.

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Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry

Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry
September 26, 2025 | Featured, Level Table Live

FCPA Enforcement in 2025: What Companies Need to Know After the DOJ’s Shift

FCPA Enforcement in 2025: What Companies Need to Know After the DOJ’s Shift
September 25, 2025 | Blog

Jon Robins on Level Table Live!: eDiscovery Events

Jon Robins on Level Table Live!: eDiscovery Events
September 15, 2025 | Newsroom

Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins

Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins
September 11, 2025 | Level Table Live

Navigating the Digital Markets Act and Regulatory Landscape: What Digital Platforms Need to Know

Navigating the Digital Markets Act and Regulatory Landscape: What Digital Platforms Need to Know
September 8, 2025 | Blog

Joey Seeber on Compliance’s Role in eDiscovery [Podcast]

Joey Seeber on Compliance’s Role in eDiscovery [Podcast]
September 2, 2025 | Newsroom

Legaltech Rundown: Harvey Launches Team in Mexico, Supio Launches Demand Letter Tool and More

Legaltech Rundown: Harvey Launches Team in Mexico, Supio Launches Demand Letter Tool and More
August 29, 2025 | Newsroom

Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery
August 28, 2025 | Newsroom

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO
August 27, 2025 | Newsroom

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery
August 27, 2025 | Newsroom

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal
August 22, 2025 | Newsroom

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns
August 21, 2025 | Level Table Live

Part Three of ILTACON 2025 Crowdsourced Observations: Legal Technology Trends

Part Three of ILTACON 2025 Crowdsourced Observations: Legal Technology Trends
August 21, 2025 | Newsroom

Kassi Burns on Level Table Live!: eDiscovery Events

Kassi Burns on Level Table Live!: eDiscovery Events
August 14, 2025 | Newsroom

ILTACON 2025 Thursday Sessions and Happenings: Legal Tech Trends

ILTACON 2025 Thursday Sessions and Happenings: Legal Tech Trends
August 14, 2025 | Newsroom

Today At ILTACON: Key Takeaways And The Annual General Meeting

Today At ILTACON: Key Takeaways And The Annual General Meeting
August 14, 2025 | Newsroom
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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