Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.
How we problem solve.
Because we are humans solving legal problems for other humans, our framework is designed to keep our customer at the center while we solve their eDiscovery challenges and identify additional opportunities to provide them with exceptional experiences.
Our framework may take anywhere from a few hours to a few days to complete, depending on their forensics, eDiscovery, managed review, and consulting challenges staring down our customers. We systematically go through each phase to ensure the final outcome will be the best one for our customers, and we hold each other accountable to the highest levels of excellence.
Making Legal Human:
A Level Legal Manifesto
Our inspiration? Danny Meyer. No, he’s not an attorney. He’s probably the best restaurateur of modern times. From Shake Shack to Gramercy Tavern and Eleven Madison Park, Meyer’s business model of offering “Enlightened hospitality” to his patrons has been key to his success — and now ours.
What do we love about enlightened hospitality?
The virtuous cycle of Enlightened Hospitality sets aside the idea of shareholders first, or even the customer, and places the employee front and center. This has to be true because no customer can ever be happier than the employee is when they show up for work. And when it comes to the customer, “The service is the technical delivery of a product,” Meyer writes. “Hospitality is how the delivery of that product makes its recipient feel.”
And this proven approach pervades not only how we hire and how we work, but also goes much deeper into our belief of why we even exist. In an industry hungry for human authenticity and understanding, Level Legal just likes to feed people — from our personal service and excellent solutions to good times with our customers around dinner tables as well.
Technology & security.
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From our customers.
“Many thanks – this is much appreciated. It was a pleasure working with you and the team. Your availability, proactivity, and professionalism make it very easy on our end.”
—Senior Antitrust Associate, AmLaw 10 Law Firm
“Level Legal is very client-oriented and critical to outside counsel’s success in providing us with the utmost service available.”
—Long-time eDiscovery Client, Fortune 100 Tech Company
“Level Legal project managers take ownership of a case. They collaborate, escalate when necessary, and respond quickly.”
—Corporate Counsel, Fortune 100 Company
From our customers.
Q: We have an extremely large dataset and are unsure of what type of information is contained in it and whether they are likely to be responsive to our document request needs. Is this something you can assist with?
We have a team of dedicated review managers who have a wealth of experience in data culling and data reduction techniques. Our team uses advanced technologies and analytics to implement data reduction strategies, thereby reducing the review population and offering.
Q: Our matters contain vast volumes of extremely sensitive material. How do you handle large populations of documents containing extensive amounts of data requiring redaction prior to production? Can you assist with providing cost-effective solutions in addressing these concerns?
Q: Due to the volume and timeline restrictions of the review, we would like to produce on a rolling basis. What’s the best way to ensure accuracy when producing, and what other items should we consider with these types of productions?
Q: Who is responsible for training the review team on the matter?
Q: Do you accept credit cards?
Q: What’s the biggest project you have ever worked on? The Smallest?
Q: I know nothing about forensics, eDiscovery or document review. Can you provide expert consultation on the best way to navigate the entire process?
Q: How fast can you spin up a database?
Q: Are you qualified to work on U.S. government projects?
For sure. We handle numerous matters for the DOJ, DOD, and many other agencies. And because of our partnership with Casepoint, we can offer our government customers access to the unbelievably robust and secure Casepoint Government legal tech platform.
Q: Do you handle any data outside the U.S.?
We stay away from China. Otherwise, game on.
Q: How can I get one of those cool Level Legal Yetis?
We don’t sell solutions. We give peace of mind. We keep things moving toward the finish line, all with technical expertise and artful grace.