Corporate Social Responsibility

Updated October 12, 2022

Since “get it done right” is one of Level Legal’s values, we’re committed to being a recognized leader in corporate social responsibility.

The peace of mind we provide our customers begins by improving lives and preserving resources. We’re committed to the thoughtful management of risk and performance anywhere we operate in the world. And we believe the result will add significant value for all stakeholders.

Level Legal’s policy follows the guidance provided by ISO 26000, reflecting the emerging standard definition of corporate social responsibility:

  •       Conducting business in a socially responsible and ethical manner.
  •       Protecting the environment and the safety of people.
  •       Supporting human rights.
  •       Engaging, learning from, respecting, and supporting the communities and cultures with which we work.

Business ethics.

Level Legal is committed to the highest standards of integrity and corporate governance in our operations. We conduct business in an open, honest, and responsible manner. We recognize the importance of protecting all of our assets: human, financial, physical, informational, social, environmental, and reputational.

As a result, we measure, audit, and publicly report our performance, guided by the 10 principles of the U.N. Global Compact.

 Level Legal also works with our partners, contractors, and suppliers to adhere to this Corporate Social Responsibility Policy.

Environmental health and safety.

Level Legal protects and improves the health and safety of everyone affected by our activities. We engage all stakeholders – including shareholders, customers, governments, and team members – with clarity, honesty, respect, and timeliness. We value flexibility in work arrangements, accessibility to accommodate needs, and provisions for mental health days (aka, “clarity breaks).

We have a special obligation toward our team members. We follow fair labor practices, while respecting the national and local laws of the communities where we operate. No matter the location, we provide equal opportunity in employment and will not tolerate discrimination, intimidation, or other unlawful workplace actions. We support our team members’ aspirations, treat them fairly, and embrace their diversity.

All team members bear the responsibility for contributing to a safe working environment, fostering positive working attitudes, and operating in an environmentally sound manner.

In addition, Level Legal is committed to the continuous improvement of our environmental practices. We recognize pollution prevention, biodiversity, and resource conservation are key to sustainability, and we integrate these elements into our daily decision-making.

Human rights.

While Level Legal recognizes that governments have the primary responsibility to protect human rights, we will work with governments to do the same in our sphere of influence. We will not tolerate human rights abuses, either through commission or omission.

More positively, Level Legal strives to build trust, deliver mutual advantage, and demonstrate respect for the cultures, customs, and values of all individuals and groups in our orbit.

Community engagement.

Level Legal contributes to our communities’ quality of life primarily by providing employment opportunities. But we go further. We support innovative programs in education, social services, and the environment, as well as cultural and civic charitable organizations.

Finally, Level Legal stresses collaborative approaches to community engagement. We integrate these considerations into our business practices and benefit every community we or our customers touch.

Close Modal

Our Framework


During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework


During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework


This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework


During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework


At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.