We have fun taking service seriously.

Why we’re here.

Surprise with remarkable delight.

This is our purpose, both collectively and individually. Simon Sinek calls it our “Why.” Why Level Legal should exist in the world. Why we get up in the morning. And why every decision we make about delivering forensics, eDiscovery, managed review, and consulting services matters. Each of us shares the commitment to provide a delightful experience for our customers and for each other. We enjoy figuring out how to put a smile on another’s face. Our values guide the way.

Give a damn.

Caring for the well-being of others without ceasing and always improving.

Get it done right.

Doing what needs to be done, as well as it can be done, without compromise.

Deliver delight.

Doing all that can be done for others – and more than is expected – in thoughtful ways that let people know you are on their side.

Show respect.

Treating the feelings, wishes, rights, and traditions of others with the highest regard and dignity.

Let’s talk.

We don’t sell solutions. We give peace of mind. We keep things moving toward the finish line, all with technical expertise and artful grace.

Close Modal

Our Framework


During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework


During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework


This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework


During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework


At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.