Great people are found, then trained.

Do you have a high HQ?

Contrary to the popular mantra that “the customer is always right,” we believe the best way to ensure a great customer experience is to put our people first. After all, there’s no way we could give at the level our customers expect if our people don’t first feel great about coming to work each day.

While the world may be obsessed over your IQ or even EQ, we’re looking for the HQ: Hospitality Quotient. People with high HQs are focused not only on excellence in the technical delivery of services, but also on providing the very best customer experience possible.

We will first ask you to take a short assessment from Culture Index to help us understand how you like to work and how you show up in the workplace. Culture Index is more than a typical personality profile as it also helps us see how you might strengthen the existing Level Legal team. We believe strongly that collaboration is a superpower, and this additional insight ensures we are adding strong individuals to build better teams.

From our team members.

From our team.

Work with us.

We invite you to begin the conversation with us when you’re ready.
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Our Framework


During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework


During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework


This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework


During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework


At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.