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Leadership

Capri Miller

Customer Partner

When you’re in the trenches, Capri Miller is the partner you want on your team. She relishes the opportunity to solve complex problems on tight deadlines—and have fun doing it!  

As Customer Partner, Capri has deep experience working with customers on managed review and eDiscovery projects, bringing a consultative, human-centric approach to what can be a hectic and unwieldy process. Capri’s work covers a wide variety of matters, from government or internal investigations to patent litigation to product liability class actions. 

Capri strives to provide peace of mind for her customers so they can focus on high-priority work that requires close attention, knowing that the Level Legal team will get it done right. She helps develop strategies for active discovery efforts across the EDRM. This includes ESI protocol development, discovery negotiations, collection and culling strategies, document review planning and oversight, and trial support, just to name a few. 

She has never met a new challenge that she wasn’t excited to take on. As a result, her experience covers a wide spectrum of industries, such as financial services, life sciences, and transportation. Digging into a new case, client, or industry, learning the ins and outs, and coming up with solutions to unique problems is what she loves most. 

With Capri on your side, you have a true ally in the “war room,” and she is ready to go to battle for you and your team!  

 

Culture Index Profile: Rainmaker

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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