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Leadership

Jill Black

Chief Marketing Officer

Jill Black grew up in New Hampshire but made her way to Texas as soon as she could and now proudly calls Dallas home. As CMO of Level Legal, she’s at the helm of the company’s go-to-market strategies, brand development, and customer engagement efforts.

With over 20 years in the legal tech industry, Jill is passionate about building and growing companies. She lives by two mantras: “Fail fast” and “Ask for forgiveness, not permission.”

Before joining Level Legal, she served as Priori Legal’s CMO, driving triple-digit revenue growth with innovative marketing strategies. She also co-founded Onit, scaling it to $75 million in revenue and over 600 employees. Along the way, she’s held key leadership roles at companies like DataCert and Vignette, earning recognition from Inc. 5000, Deloitte Technology Fast 500, and more.

Outside of work, Jill loves adventure, whether it’s exploring with her family, hitting the soccer field with her women’s team (aptly named Fine Whine), or spending time in Colorado.

 

Culture Index Profile: Enterpriser

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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