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Leadership

Leigh Vickery

Chief Strategy Officer

Leigh Vickery leads strategy and innovation at Level Legal through initiatives that unite data, hospitality, and defensible processes for complex litigation and investigations. At an early age, Leigh discovered that she writes upside down and backwards—and was surprised no one else did. From that day forward, she’s been at peace with seeing the world a little bit differently.  

She brings an insatiable curiosity and internal drive to figure things out, along with her ability to connect dots, to her work at Level Legal. Her wide perspective and penchant for questioning everything makes her an invaluable resource across the whole company.  

A graduate of Baylor University in English and psychology, Leigh continued her English studies in graduate school at Rice University. She is also a graduate of Seth Godin’s altMBA program, earning the class’s highest honor for most outstanding body of work, the Frances Perkins Award. Leigh is a Brainspace Certified Analyst and a OneTrust Certified Administrative Professional. She also founded Queso Mama, which she built into a leading cheese dip brand in North America before successfully exiting. In fields as diverse as legal services and consumer packaged goods, Leigh’s strength lies in designing clear, customer-centered strategies that turn insights into growth. 

Culture Index Profile: Philosopher

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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