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It’s not only what you know, it’s whom you’ll listen to that matters.

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

In addition to Robins’ appointment to CTO, we established a new, standard-defining Customer Experience team to accelerate innovation and deliver delight for our customers.

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Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery
August 28, 2025 | Newsroom

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO
August 27, 2025 | Newsroom

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery
August 27, 2025 | Featured, Newsroom

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal
August 22, 2025 | Newsroom

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns
August 21, 2025 | Level Table Live

Part Three of ILTACON 2025 Crowdsourced Observations: Legal Technology Trends

Part Three of ILTACON 2025 Crowdsourced Observations: Legal Technology Trends
August 21, 2025 | Newsroom

Kassi Burns on Level Table Live!: eDiscovery Events

Kassi Burns on Level Table Live!: eDiscovery Events
August 14, 2025 | Newsroom

ABA Southeastern White Collar Crime Institute – Braselton, Georgia

ABA Southeastern White Collar Crime Institute – Braselton, Georgia
August 14, 2025 | Events

ILTACON 2025 Thursday Sessions and Happenings: Legal Tech Trends

ILTACON 2025 Thursday Sessions and Happenings: Legal Tech Trends
August 14, 2025 | Newsroom

Today At ILTACON: Key Takeaways And The Annual General Meeting

Today At ILTACON: Key Takeaways And The Annual General Meeting
August 14, 2025 | Newsroom

UT Law Government Enforcement Institute – Dallas, Texas

UT Law Government Enforcement Institute – Dallas, Texas
August 11, 2025 | Events

General Counsel Conference Southwest – Dallas, Texas

General Counsel Conference Southwest – Dallas, Texas
August 8, 2025 | Events

Partner Happenings at ILTACON 2025: Legal Tech Trends

Partner Happenings at ILTACON 2025: Legal Tech Trends
August 7, 2025 | Newsroom

Texas Legal Awards – Dallas, Texas

Texas Legal Awards – Dallas, Texas
August 6, 2025 | Events

Unmasking Synthetic Media and Deepfakes: ILTACON Preview

Unmasking Synthetic Media and Deepfakes: ILTACON Preview
August 5, 2025 | Blog

Part 2 of ILTACON 2025 Preview: Legal Tech Trends

Part 2 of ILTACON 2025 Preview: Legal Tech Trends
August 5, 2025 | Newsroom
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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