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Leadership

Mike Mirabella

Chief Operating Officer

Meet Mike Mirabella, our chief operating officer. His journey to Level Legal began … just outside of New York City. Even at five years old, he demonstrated his organizational skills by taking it upon himself to clean the kindergarten classroom sinks and maintain tidy play areas every day. It’s no surprise that he is dedicated to creating the systems and processes needed to give our customers the best service in the industry.

Fast-forward to today: Mike has more than four decades of leadership experience in various industries, including hospitality, automotive, software, and (of course) legal services. Gifted with great passion and boundless energy, he has a talent for overcoming obstacles to get outstanding results.

Mike’s zest for life is mirrored in his interests and skills, ranging from music and photography to shooting sports and training different dog breeds. Nothing brings him greater joy than sharing an Italian meal with family and friends on his Texas ranch.

Culture Index Profile: Trailblazer

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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