Back to Full Team

Leadership

Nicole Fryson

Director of Managed Review

Nicole is an avid traveler and is always searching for her next great flight deal. When she’s not soaring through the skies, you’ll find her hitting the road with her dogs, embracing every adventure that comes her way. Originally from Atlanta, Nicole’s career has been shaped by her international experiences, having called both Washington, DC and New Delhi, India, home.

With more than 20 years of legal expertise under her belt, she’s now the Director of the Managed Review team at Level Legal. Before entering this role, Nicole successfully launched a Managed Review division and led global teams across India, the UK, and the US. Her diverse background includes roles at regulatory agencies and law firms in DC, all of which have influenced her dynamic leadership style.

Nicole’s guiding principle is leading with kindness and treating people how they’d like to be treated—a philosophy at the heart of everything she does.

 

Culture Index Profile: Craftsman

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
Inquiries
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next