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Leadership

Sandrene “Sandy” Ryan

Senior Director of Recruiting

Sandrene “Sandy” Ryan was born a natural recruiter, although she took a circuitous route from the tiny island of Montserrat through the U.S. Army to become one officially. A global citizen and world traveler, Sandy loves all types of people and all kinds of cuisines. She sees and appreciates the good in others, seeking common ground and shared interests with all she encounters.

Her name in legal recruiting is rock-star status; her reputation is golden as well. Sandy is one of very few recruiters who take the time to help candidates improve their resume, skills, and experience — even if it means recommending them to other recruiters for other positions when necessary for the candidate to thrive.

Although she has tremendous responsibilities to staff projects quickly and often at the last minute, Sandy doesn’t make short-term decisions without understanding how they will affect the company’s overall strategy and goals. She has a strong learner’s mindset, continually challenging her mind to grow and work to improve. She has built recruiting divisions for gigantic legal tech companies, systematically implementing technology, processes, and people without much additional help. Sandy doesn’t believe in “I can’t.”

When she is not in London with close family or back home in her native Montserrat, Sandy still makes the US East Coast home, often opening her home to guests to enjoy Montserrat’s national dish: Goat Water. Don’t knock it til you try it.

Culture Index Profile: Architect

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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