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Leadership

Tamara Buie

CPO

The first time you experience Tamara Buie’s smile, there is no doubt she hails from the Golden State. Her energy and enthusiasm for all the people in her life make her the perfect person as Level Legal’s first Chief People Officer, building and growing a culture that our people want to be a part of for the long game.

And the long game is her sweet spot. After Tamara’s mom forbade her to continue her teenage “theater geek” days in college, Tamara discovered her passion at the intersection of psychology and business, studying both as an undergraduate and then achieving her masters in industrial organizational psychology. She found her way to Human Resources (although she prefers not being referred to as “HR”), building and growing entire divisions for large corporations. Tamara also did a stint as a consultant, but her passion for building and growing long-term relationships with her colleagues brought her back to a place where she can dig deep to develop the people and culture in her care.

Relationships are everything to Tamara, if that isn’t obvious yet. Her parents now live with her to be close to their grandson, and Tamara’s extended family vacations together each year (somewhere sunny of course!). “If I feel myself becoming tired or burnt out with anything at work, I take time off with my family and let go.”
Tamara is the ultimate professional. She seeks fairness. She gives the benefit of the doubt. And she shows up for her people selflessly.

Culture Index Profile: Persuader

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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