Home > Knowledge > Blog

COVID-19 Has Brought Unprecedented Upheaval to eDiscovery Industry

Apr 14, 2020

By Zach Warren, Legaltech News | April 14, 2020Joey Seeber, CEO of law company Level Legal, told Legaltech News that at his company, the pandemic has instilled a greater sense of employee confidence, bolstered by the trust placed in them by both company leadership and clients.And Seeber expects these relationships to continue even beyond the pandemic’s expiration: “I don’t know about you, but when somebody helps me with something that’s really important to me, and it’s at a difficult time, I remember that. Whether it’s my banker or my lawyer or my accountant or my grocery store, when I know that I can depend upon that partner, that business associate, then that helps strengthen those relationships.”Read more: https://www.law.com/legaltechnews/2020/04/14/covid-19-has-brought-unprecedented-upheaval-to-e-discovery-industry/?slreturn=20200314103312 
Explore More

Up Next

Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next