Home > Knowledge > Blog

Privacy and Compliance Services: Why the Market is Rumbling Against the Big Four

May 4, 2020

By Leigh Vickery, published in Law Journal Newsletters | May 4, 2020

All of the chaos and uncertainty have intensified the dilemma for corporate legal departments of how to find the right service provider to solve their immediate challenges. On one level, the Big Four’s established relationships and reputations place them as a logical front-runner for strategies and solutions focused around complex, vital business processes.

However, the reality of how that expertise translates into legal compliance, privacy, and litigation matters has not been proven. In fact, there are persistent and growing expressions of discontent about the quality of legal compliance-related services offered by these traditional accounting firms. From conflicts of interest to a lack of legal expertise, it’s worth a deeper dive into examining how today’s legal compliance landscape demands an understanding and a skill set broader than business consulting expertise.

Level Legal Chief Strategy & Innovation Officer Leigh Vickery discusses how corporations are spending more time and money scrambling to ensure their privacy and compliance processes are in line with strict regulations in Europe and the United States.

Read More

Explore More

Up Next

Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next