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Leadership

Daniel Bonner

Director of Client Solutions

As the MacGyver of Level Legal, there’s nothing Daniel Bonner can’t figure out.

He can build a house, restore a vehicle, or contend in a precision shooting competition. Not many lawyers can boast of these skills on their résumé, but these are some of the very things that make Daniel one of the sharpest, most innovative leaders of Level Legal.

In fact, doing things the way they’ve always been done–because they’ve always been done that way–is an idea that’s lost on Daniel. He knows that what looks right “on paper” is not necessarily the right path to take, never hesitating to blaze his own trail when best for the client.

Daniel knows that paying careful attention to details and communicating with our clients quickly and concisely make the difference between being a mediocre provider and the kind he has become to Level Legal and many, many clients: indispensable. Nowhere is that more true than in the high-stakes world of privacy, litigation, and government investigations.

And his honest, earnest commitment to giving our clients creative, consistent solutions keeps them coming back. Our clients know they are in safe hands with Daniel.

Daniel doesn’t sleep late. He doesn’t miss deadlines. And he always finds a way to get the job done. Daniel knows what clients need. There’s nothing he can’t figure out.

 

Culture Index Profile: Enterpriser

We don’t sell solutions. We give peace of mind.

We keep things moving toward the finish line, all with technical expertise and artful grace.
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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