Podcast- Making The Legal Industry More Human In a Post-COVID World

Feb 19, 2021

Leigh Vickery, our Chief Strategy and Innovation Officer, speaks with Kathryn Rubino, Senior Editor at Above the Law, and host of The Jabot podcast.

In this episode of The Jabot, Kathryn Rubino is joined by Leigh Vickery. Leigh is our Chief Strategy & Innovation Officer, as well as an entrepreneur — she’s the founder of a queso company, Queso Mama. They talk about her turn from a cheese dip maven to legal technology, the kinds of changes the legal industry should be making to make greater diversity strides, the ways the legal industry is changing as a result of COVID-19, and how this is a moment for innovation in the industry.

Listen to this interesting podcast here!

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The Human In The Machine, “Natural” vs. “Artificial Intelligence

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For part two of a three-part series in Peer to Peer, Level Legal’s director of client services Jeff Guttman highlights four shortcuts that undermine the quality of review during antitrust investigations.

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Podcast- Making The Legal Industry More Human In a Post-COVID World

The Human In The Machine, “Natural” vs. “Artificial Intelligence

Making legal human.

Making legal human.

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Our Framework

Understand.

Our Framework

Define.

Our Framework

Solve.

Our Framework

Build & Test.

Our Framework

Act.

Our Framework

Feedback.