Home > Knowledge > Blog

The Maturing of LegalTech: Ominous Clouds for Customers?

Oct 7, 2022

Several weeks ago, after ILTACon, I wrote a piece questioning what the maturing of the legal tech market could mean. I specifically wondered what the influx of venture capital and the acquisition mania whereby the big get bigger might mean long term. I also questioned the long-term impact if those without legal experience and understanding become more dominant in the field. Or as larger legal tech players focus more on integration than products themselves. Or those businesses traditionally not in the legal space try to adapt their products to legal.

This week I had a chance to catch up with Joey Seeber, Level Legal CEO, about this very issue and his concerns. Level Legal provides global legal related managed services to law firms, in-house legal departments, and government agencies. It specializes in privacy, compliance, regulatory, antitrust, and eDiscovery issues. Level Legal recently announced a jaw dropping 191% increase in year-over-year revenues through the first half of 2022. It also announced several impressive additions to its leadership team.

Level Legal claims that it makes legal human. The Dallas-based consulting firm aims to “delight” its law firms, corporations, and government agencies customers “through industry-best customer service that excels in dependability.”

Continue reading the full article here.

Explore More

Up Next

Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next