Approach

Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.

How we problem solve.

Because we are humans solving legal problems for other humans, our framework is designed to keep our customer at the center while we solve their eDiscovery challenges and identify additional opportunities to provide them with exceptional experiences.

Our framework may take anywhere from a few hours to a few days to complete, depending on their forensics, eDiscovery, managed review, and consulting challenges staring down our customers. We systematically go through each phase to ensure the final outcome will be the best one for our customers, and we hold each other accountable to the highest levels of excellence.

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Making Legal Human:
A Level Legal Manifesto

Enlightened hospitality.

If you want to understand how legal has changed over the past decade, you have to look beyond the courtroom. You have to look at the people working behind the scenes too. In restaurant speak, they call it “front of house” and “back of house,” and we have embraced this approach in how we provide legal services as well.

Our inspiration? Danny Meyer. No, he’s not an attorney. He’s probably the best restaurateur of modern times. From Shake Shack to Gramercy Tavern and Eleven Madison Park, Meyer’s business model of offering “Enlightened hospitality” to his patrons has been key to his success — and now ours.

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What do we love about enlightened hospitality?

The virtuous cycle of Enlightened Hospitality sets aside the idea of shareholders first, or even the customer, and places the employee front and center. This has to be true because no customer can ever be happier than the employee is when they show up for work. And when it comes to the customer, “The service is the technical delivery of a product,” Meyer writes. “Hospitality is how the delivery of that product makes its recipient feel.”

And this proven approach pervades not only how we hire and how we work, but also goes much deeper into our belief of why we even exist. In an industry hungry for human authenticity and understanding, Level Legal just likes to feed people — from our personal service and excellent solutions to good times with our customers around dinner tables as well.

Technology & security.

These are essential to our success, and simply part of our approach.
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From our customers.

“Level Legal is all about competency and customer service. They are highly trained and extremely responsive. On a recent project, Level was dogged and found a needle in a haystack, which helped enormously in our weekend deposition preparation.”

—Noel Edlin, Equity Partner, Edlin Gallagher Huie + Blum

“Many thanks – this is much appreciated. It was a pleasure working with you and the team. Your availability, proactivity, and professionalism make it very easy on our end.”

—Senior Antitrust Associate, AmLaw 10 Law Firm

“Partners call me and ask, ‘What team should I use for this?’ I have a quick answer for them, which is, ‘Call Level Legal. I’ll give you the contact.’”

—Jonathan Fortney, Partner, Gibson Dunn

“Level Legal is very client-oriented and critical to outside counsel’s success in providing us with the utmost service available.”

—Long-time eDiscovery Client, Fortune 100 Tech Company

“Level Legal goes above and beyond to get production out the door at the last minute. Two words come to mind: professionalism and knowledge.”

—Darla Strittmatter; Senior Paralegal, Condon Tobin

“Level Legal project managers take ownership of a case. They collaborate, escalate when necessary, and respond quickly.”

—Corporate Counsel, Fortune 100 Company

From our customers.

“It was a pleasure working with Level Legal. [Their] availability, proactivity, and professionalism make it very easy on our end.”

—Senior Antitrust Associate, AmLaw 10 Law Firm

“Level Legal is very client-oriented and critical to outside counsel’s success in providing us with the utmost service available.”

—Fortune 100 Technology Company

“Level Legal project managers take ownership of a case. They collaborate, escalate when necessary, and respond quickly.”

—Corporate Counsel, Fortune 100 Company

“Level Legal is all about competency and customer service. They are highly trained and extremely responsive. On a recent project, Level was dogged and found a needle in a haystack, which helped enormously in our weekend deposition preparation.”

–Noel Edlin, Equity Partner, Edlin Gallagher Huie + Blum

Let’s talk.

We don’t sell solutions. We give peace of mind. We keep things moving toward the finish line, all with technical expertise and artful grace.

Inquiries
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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