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Home > Knowledge > Blog

Trusted Partnership: Why Gibson Dunn Counts on Level Legal

Jan 5, 2023

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  • Data or Fear: What Drives Your Decisions?
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  • Looking to Transform Corporate Culture? Start With Core Values
  • COVID-19 Spurs Growth for ALSPs
  • Time for Change: Using After-Action Reviews to Evolve and Grow
  • How ALSPs Stack up Against the Big Four
  • Proactive Strategies Will Determine the Post-Pandemic Winners in eDiscovery Battles
  • Before You Fleet That Tweet: The Newest eDiscovery and Privacy Risk Direct From the Twitterverse
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  • Exceptional Leadership in Texas 2020
  • 6 Changes The Legal Industry Should Prepare For
  • Adding Value to the Bottom and Top Line: Legal Buyers Have an Important Role to Play in Compliance
  • Nine Tips for a Successful Review Project Training
  • The Pitfalls of Commingling Personal Devices, Corporate Data, and Private Lives
  • Linking Data Privacy to Antitrust Regulations Will Drive Increased Workloads for Legal Practitioners in 2022
  • eDiscovery: The Intersection of Transactional and Relational
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  • Navigating Second Requests in Cross-Border Antitrust Merger Reviews
  • Bigger is Not Always Better
  • The Story of One Person’s Wayfinding in the Competitive, Driven World of Legal
  • Twelve Timely eDiscovery Tips From the Alex Jones Case

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Synthesizing Storylines: How Level Legal Helps American Airlines Succeed

Jan 5, 2023 | Videos

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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build and Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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