Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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Law Firms Tap Tech Companies For Help Amid Title IX Uptick

Law Firms Tap Tech Companies For Help Amid Title IX Uptick
October 24, 2021 | Media Coverage

Level Legal Strengthens Leadership Team with Six New Client Service, Marketing Leaders

Level Legal Strengthens Leadership Team with Six New Client Service, Marketing Leaders
September 28, 2021 | Press Releases

Joey Seeber and Level Legal: Going Great Guns

Joey Seeber and Level Legal: Going Great Guns
September 28, 2021 | Media Coverage

Legaltech News: With International Matters, E-Discovery Providers Have to Become ‘Data Management Ecosystems’

Legaltech News: With International Matters, E-Discovery Providers Have to Become ‘Data Management Ecosystems’
September 13, 2021 | Media Coverage

Accelerating Government Subpoena Response With Am Law 10 Firm

Accelerating Government Subpoena Response With Am Law 10 Firm
September 9, 2021 | Case Studies

The Pitfalls of Commingling Personal Devices, Corporate Data, and Private Lives

The Pitfalls of Commingling Personal Devices, Corporate Data, and Private Lives
September 1, 2021 | Blog Posts

Nine Tips for a Successful Review Project Training

Nine Tips for a Successful Review Project Training
August 31, 2021 | Blog Posts

Legaltech News: Rising Tide of Title IX Cases Puts Legal Data Skills in the Spotlight

Legaltech News: Rising Tide of Title IX Cases Puts Legal Data Skills in the Spotlight
August 17, 2021 | Media Coverage

Can Law Firm Culture Shift to a Post-Pandemic Mindset?

Can Law Firm Culture Shift to a Post-Pandemic Mindset?
August 2, 2021 | Media Coverage

Stiffer Antitrust Enforcement Could Rain Riches on the eDiscovery Market. But Not for All

Stiffer Antitrust Enforcement Could Rain Riches on the eDiscovery Market. But Not for All
July 29, 2021 | Media Coverage

The Geek in Review Ep. 126 – Leigh Vickery on Creating Top-Shelf Customer Experience in Legal

July 29, 2021 | Podcast

A US Federal Privacy Law Will Be No Magic Bullet

A US Federal Privacy Law Will Be No Magic Bullet
July 10, 2021 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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