Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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What Does an Ethical Culture of Compliance Look Like?

What Does an Ethical Culture of Compliance Look Like?
April 9, 2021 | Media Coverage

Why Freshfields Turns to Level Legal: It’s a Big Deal

Why Freshfields Turns to Level Legal: It’s a Big Deal
March 4, 2021 | Media Coverage

FCPA Compliance Report Podcast-Episode 550 with Joey Seeber, Part Two

February 28, 2021 | Podcast

The FCPA Compliance Report Podcast-Episode 549 with Joey Seeber, Part One

February 21, 2021 | Podcast

Podcast- Making The Legal Industry More Human In a Post-COVID World

February 19, 2021 | Podcast

Adding Value to the Bottom and Top Line: Legal Buyers Have an Important Role to Play in Compliance

Adding Value to the Bottom and Top Line: Legal Buyers Have an Important Role to Play in Compliance
February 16, 2021 | Blog Posts

Level Legal Hosts Virtual Event on Feb. 16 Featuring Exclusive Insights from OneTrust CRO on The Changing Role of Procurement for Legal and Compliance

Level Legal Hosts Virtual Event on Feb. 16 Featuring Exclusive Insights from OneTrust CRO on The Changing Role of Procurement for Legal and Compliance
February 9, 2021 | Media Coverage

Six Changes The Legal Industry Should Prepare For

Six Changes The Legal Industry Should Prepare For
January 20, 2021 | Blog Posts

Level Legal Wins American Lawyer ‘Best Law Company’ Award

Level Legal Wins American Lawyer ‘Best Law Company’ Award
January 19, 2021 | Media Coverage

ILTA Podcast – The Straw that Broke the Camel’s Back, Featuring Joey Seeber

December 25, 2020 | Podcast

eDiscovery Day: Has the Per-Gigabyte Pricing Model for eDiscovery Lost Its Usefulness?

eDiscovery Day: Has the Per-Gigabyte Pricing Model for eDiscovery Lost Its Usefulness?
December 1, 2020 | Blog Posts
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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