Knowledge

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Before You Fleet That Tweet: The Newest eDiscovery and Privacy Risk Direct From the Twitterverse

Before You Fleet That Tweet: The Newest eDiscovery and Privacy Risk Direct From the Twitterverse
November 19, 2020 | Blog Posts

Proactive Strategies Will Determine the Post-Pandemic Winners in eDiscovery Battles

Proactive Strategies Will Determine the Post-Pandemic Winners in eDiscovery Battles
November 19, 2020 | Blog Posts

How ALSPs Stack up Against the Big Four

How ALSPs Stack up Against the Big Four
November 19, 2020 | Blog Posts

The Need for Innovation and Change Has Accelerated

The Need for Innovation and Change Has Accelerated
November 10, 2020 | Podcast

Time for Change: Using After-Action Reviews to Evolve and Grow

Time for Change: Using After-Action Reviews to Evolve and Grow
October 19, 2020 | Blog Posts

COVID-19 Spurs Growth for ALSPs

COVID-19 Spurs Growth for ALSPs
October 18, 2020 | Blog Posts

Looking to Transform Corporate Culture? Start With Core Values

Looking to Transform Corporate Culture? Start With Core Values
October 1, 2020 | Media Coverage

Why a Mutuality of Services Mindset in Legal Makes for a Better Post-COVID Culture

Why a Mutuality of Services Mindset in Legal Makes for a Better Post-COVID Culture
October 1, 2020 | Media Coverage

Tech Has Changed Power Dynamics in Legal, but Can Everyone Still Play Nice?

Tech Has Changed Power Dynamics in Legal, but Can Everyone Still Play Nice?
August 25, 2020 | Media Coverage

Law Firm Tech, eDiscovery, and Data Privacy

Law Firm Tech, eDiscovery, and Data Privacy
August 24, 2020 | Podcast

Managing Antitrust Reviews That Span Multiple Jurisdictions

Managing Antitrust Reviews That Span Multiple Jurisdictions
August 15, 2020 | Media Coverage

Level Legal Partnership With Oasis Strengthens Arsenal of Data Discovery Tools With Comprehensive Global Solutions Suite

Level Legal Partnership With Oasis Strengthens Arsenal of Data Discovery Tools With Comprehensive Global Solutions Suite
August 3, 2020 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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