Knowledge

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Leadership and Growth in a Crisis

Leadership and Growth in a Crisis
July 16, 2020 | Podcast

Level Legal Expands Leadership Team on Heels of Record Growth and Evolution to Global Presence

Level Legal Expands Leadership Team on Heels of Record Growth and Evolution to Global Presence
June 24, 2020 | Media Coverage

Adhering to Compliance Mandates: Why the Big Four May Not be the Safest Bet

Adhering to Compliance Mandates: Why the Big Four May Not be the Safest Bet
June 5, 2020 | Media Coverage

ILTA White Paper: Imposing Order on Data Chaos

ILTA White Paper: Imposing Order on Data Chaos
May 19, 2020 | Case Studies

Innovation in Compliance: Playing the Long Game

Innovation in Compliance: Playing the Long Game
May 12, 2020 | Podcast

Privacy and Compliance Services: Why the Market is Rumbling Against the Big Four

Privacy and Compliance Services: Why the Market is Rumbling Against the Big Four
May 4, 2020 | Media Coverage

We Need a Legal Revolution, Not Reformation

We Need a Legal Revolution, Not Reformation
April 29, 2020 | Media Coverage

COVID-19 Has Brought Unprecedented Upheaval to eDiscovery Industry

COVID-19 Has Brought Unprecedented Upheaval to eDiscovery Industry
April 14, 2020 | Media Coverage

In Extraordinary Times, Lawyers Need Creative Solutions

April 7, 2020 | Podcast

DFW Company Helping Law Firms Hiring People Amid Early Move to Remote Workforce

DFW Company Helping Law Firms Hiring People Amid Early Move to Remote Workforce
April 3, 2020 | Media Coverage

What Drives You to Meet a Challenge?

What Drives You to Meet a Challenge?
April 1, 2020 | Blog Posts

ALSP, ‘New Law’ or ‘Law Company’: What’s Behind Legal’s Shifting Identity?

ALSP, ‘New Law’ or ‘Law Company’: What’s Behind Legal’s Shifting Identity?
February 14, 2020 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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