Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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A Look Behind, A Look Ahead: Part Two – eDiscovery

A Look Behind, A Look Ahead: Part Two – eDiscovery
February 13, 2020 | Media Coverage

SALI Alliance: Standard ‘Language’ for Legal Work Launched by Firms, Companies

SALI Alliance: Standard ‘Language’ for Legal Work Launched by Firms, Companies
February 4, 2020 | Media Coverage

A Look Behind, A Look Ahead: Part One – Cybersecurity

A Look Behind, A Look Ahead: Part One – Cybersecurity
January 31, 2020 | Media Coverage

Level Legal Attorneys Daniel Bonner and Scott Nelson Achieve Recognition as Certified Information Privacy Professionals/United States

Level Legal Attorneys Daniel Bonner and Scott Nelson Achieve Recognition as Certified Information Privacy Professionals/United States
January 6, 2020 | Press Releases

Level Legal to Host Technology Panel at 2019 EDTX Bench Bar Conference

Level Legal to Host Technology Panel at 2019 EDTX Bench Bar Conference
September 25, 2019 | Press Releases

Data or Fear: What Drives Your Decisions?

Data or Fear: What Drives Your Decisions?
September 12, 2019 | Blog Posts

Level Legal Review Managers Kevin Campbell and Adam Paulson Earn CEDS Certification

Level Legal Review Managers Kevin Campbell and Adam Paulson Earn CEDS Certification
September 1, 2019 | Media Coverage

Level Legal Selected to Join the Global Legal Blockchain Consortium

Level Legal Selected to Join the Global Legal Blockchain Consortium
August 8, 2019 | Media Coverage

Lawyers as Negotiators: Which Personality Traits are Most Effective?

Lawyers as Negotiators: Which Personality Traits are Most Effective?
August 10, 2017 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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