Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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A Deep Dive Into This Year’s Relativity Fest

A Deep Dive Into This Year’s Relativity Fest
October 3, 2023 | Blog Posts

Don’t Cut Corners: Maintaining Quality of Review During Antitrust Investigations

Don’t Cut Corners: Maintaining Quality of Review During Antitrust Investigations
September 22, 2023 | Media Coverage

ILTACON TV 2023: an Interview With Level Legal

ILTACON TV 2023: an Interview With Level Legal
September 22, 2023 | Media Coverage

Perils and Possibilities: AI Meets Antitrust | What’s Brewing in Antitrust

Perils and Possibilities: AI Meets Antitrust | What’s Brewing in Antitrust
September 21, 2023 | Webinars

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery | Level Table Live

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery | Level Table Live
September 18, 2023 | Webinars

Culture Club: Uncovering a Hidden Source of Law Firm Revenue

Culture Club: Uncovering a Hidden Source of Law Firm Revenue
September 18, 2023 | Media Coverage

Forensics Expert David Greetham Joins Level Legal

Forensics Expert David Greetham Joins Level Legal
September 18, 2023 | Press Releases

Forensics Expert David Greetham Joins Level Legal

Forensics Expert David Greetham Joins Level Legal
September 18, 2023 | Media Coverage

David Greetham Joins the Level Legal Team

David Greetham Joins the Level Legal Team
September 18, 2023 | Media Coverage

Level Legal Enhances Portfolio With Acquisition of PC Forensics: a Strategic Integration of Award-Winning Digital Forensics

Level Legal Enhances Portfolio With Acquisition of PC Forensics: a Strategic Integration of Award-Winning Digital Forensics
September 18, 2023 | Media Coverage

Level Legal Acquires PC Forensics, Adding New Internal Forensics Team

Level Legal Acquires PC Forensics, Adding New Internal Forensics Team
September 18, 2023 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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