Home > Knowledge > Blog

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

Aug 27, 2025

Level Legal Announces Jon Robins as CTO and New Customer Experience Team

Company Accelerates Growth with Industry-Leading Customer Experience Team Alongside Robins’ Appointment

 

DALLAS – August 27, 2025—Level Legal, the Dallas-based concierge forensics, eDiscovery, managed review, and consulting company, announced today two important changes to accelerate innovation and deliver delight to legal industry customers: the appointment of Jon Robins as Chief Technology Officer and VP of eDiscovery, and the creation of a new, dedicated Customer Experience team.

Robins joins Level Legal with almost two decades of experience in the industry, including serving as the National Director of eDiscovery Operations at Ricoh and the Director of Client Services for the computer forensics and litigation consulting firm HRSR Consultants. He will spearhead the company’s technology initiatives—driving software development, AI offerings, and eDiscovery operations.

“Jon Robins is one of the most talented and resourceful people in the eDiscovery industry,” said Level Legal CEO Joey Seeber. “His leadership will accelerate the implementation of our vision to deliver a customer experience unlike anything in the industry. He is already surprising our customers with delightful experiences that create value and give them peace of mind.”

Driving Innovation with Bespoke Solutions

Leveraging his technical expertise, Robins and his team will work closely with customers to help them spend less time navigating complex data problems and more time practicing law. This includes creating custom solutions to complex eDiscovery issues, building an integrated portal for eDiscovery workspaces, and maximizing the value of AI through the bespoke use of tools.

“We are thinking about the customer experience with everything we do,” said Robins. “I am excited to work alongside the industry leaders at Level Legal to leverage new technology and create innovative and delightful experiences for our customers.”

Elevating the Customer Experience

In addition to Robins’s appointment, Level Legal launched a new, dedicated Customer Experience team, designed to set a new industry standard for concierge-level service in forensics, eDiscovery, and managed review. Recognizing a growing need for a consultative, hospitality-driven approach, Level Legal built this team to provide an even higher level of service to existing partners and bring the same experience to new customers.

Matt Mahon, Level Legal’s VP of Customer Experience, leads the Customer Experience team. Daniel Bonner, Capri Miller, and Greg Moreman, all lawyers by training, join Mahon’s team as customer partners. Collectively, these professionals have nearly forty years of experience delighting customers as part of the Level Legal team.

About Level Legal

Level Legal is making legal human. The Dallas-based forensics, eDiscovery, managed review, and consulting company delights law firms and corporations through industry-best customer service that excels in dependability. This concierge approach to outsourced legal services delivers peace of mind. For more information, visit levellegal.com.

Contact:

Jennifer Johnston
Senior Account Manager
Plat4orm
jennifer@plat4orm.com

Explore More
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next