Newsroom

Gen AI and TAR: How Seemingly Competitive Technologies Are Complementary Tools

October 31, 2025 | Newsroom

Mixtape: 2025 Association of Corporate Counsel Annual Meeting

Mixtape: 2025 Association of Corporate Counsel Annual Meeting

October 31, 2025 | Newsroom

Capri Miller of Level Legal on EDRM’s Illumination Zone: eDiscovery Trends

Capri Miller of Level Legal on EDRM’s Illumination Zone: eDiscovery Trends

October 29, 2025 | Newsroom

‘We’re Making the Law as We Go’: Inside the Legal Maze of Cannabis With Trulieve’s AGC

October 16, 2025 | Newsroom

EDRM Illumination Zone Podcast with Capri Miller of Level Legal

EDRM Illumination Zone Podcast with Capri Miller of Level Legal

October 13, 2025 | Newsroom

Jon Robins on Level Table Live!: eDiscovery Events

Jon Robins on Level Table Live!: eDiscovery Events

September 15, 2025 | Newsroom

Joey Seeber on Compliance’s Role in eDiscovery [Podcast]

September 2, 2025 | Newsroom

Legaltech Rundown: Harvey Launches Team in Mexico, Supio Launches Demand Letter Tool and More

Legaltech Rundown: Harvey Launches Team in Mexico, Supio Launches Demand Letter Tool and More

August 29, 2025 | Newsroom

Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and VP of eDiscovery

August 28, 2025 | Newsroom

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO

Ex-Ricoh E-Discovery Director Joins Level Legal As CTO

August 27, 2025 | Newsroom

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

Level Legal Appoints Jon Robins as Chief Technology Officer and Vice President of eDiscovery

August 27, 2025 | Newsroom

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal

ILTACON 2025 Mixtape featuring Matt Mahon of Level Legal

August 22, 2025 | Newsroom

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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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