Level Table Live

Building What’s Next: The Craft of In-house Innovation With Mark Smolik

Building What’s Next: The Craft of In-house Innovation With Mark Smolik

December 10, 2025 | Level Table Live
Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry

Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry

October 15, 2025 | Level Table Live
Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins

Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins

September 11, 2025 | Level Table Live
The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns

August 21, 2025 | Level Table Live
Beyond the Bar: Tara Emory’s Journey from Antitrust Law to AI & eDiscovery

Beyond the Bar: Tara Emory’s Journey from Antitrust Law to AI & eDiscovery

May 8, 2025 | Level Table Live
The Odd Couple of Criminal Justice: Two Legal Heavyweights, One Candid Conversation

The Odd Couple of Criminal Justice: Two Legal Heavyweights, One Candid Conversation

February 25, 2025 | Level Table Live
Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry

Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry

March 29, 2024 | Level Table Live
Dropping Dimes: Kelly Twigger on Case Law, Generative AI, and Other eDiscovery Assists

Dropping Dimes: Kelly Twigger on Case Law, Generative AI, and Other eDiscovery Assists

February 14, 2024 | Level Table Live
Traveling: Tips and Stories About Stephanie Angel’s Move From Big Law to Big eDiscovery

Traveling: Tips and Stories About Stephanie Angel’s Move From Big Law to Big eDiscovery

January 9, 2024 | Level Table Live
Glass Half Full: Ari Kaplan’s Optimistic Take on the Future of Legal

Glass Half Full: Ari Kaplan’s Optimistic Take on the Future of Legal

November 6, 2023 | Level Table Live
Aaron Bath Takes on Generative AI, Underwater Adventures, and Law School Approaching 50

Aaron Bath Takes on Generative AI, Underwater Adventures, and Law School Approaching 50

November 1, 2023 | Level Table Live
EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery

September 29, 2023 | Level Table Live
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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