Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
U

Six Reasons Quality Counts in eDiscovery

Six Reasons Quality Counts in eDiscovery
July 6, 2023 | Blog Posts

The Human Side of Legal AI | Level Table Live

The Human Side of Legal AI | Level Table Live
June 30, 2023 | Webinars

Measuring the Success of an eDiscovery Project

Measuring the Success of an eDiscovery Project
June 22, 2023 | Media Coverage

Artificial Selection: a Brief History of Evolution in eDiscovery Analytics

Artificial Selection: a Brief History of Evolution in eDiscovery Analytics
June 22, 2023 | Blog Posts

Clear as Mud: a Call for Transparency in Litigation Funding

Clear as Mud: a Call for Transparency in Litigation Funding
June 8, 2023 | Blog Posts

The CLOC 2023 Experience

The CLOC 2023 Experience
May 31, 2023 | Videos

Sweetening Up Legal Operations: Key Insights into How to Drive Value During Economic Times

Sweetening Up Legal Operations: Key Insights into How to Drive Value During Economic Times
May 24, 2023 | Media Coverage

Boosting Wellness: The Critical Role of Workplace Culture

Boosting Wellness: The Critical Role of Workplace Culture
May 22, 2023 | Blog Posts

Reputational Risk: How Bungled Layoffs Can Harm Tech Brands

Reputational Risk: How Bungled Layoffs Can Harm Tech Brands
May 19, 2023 | Media Coverage

Best Foot Forward: How Document Reviewers Can Create Successful Resumes

Best Foot Forward: How Document Reviewers Can Create Successful Resumes
May 4, 2023 | Blog Posts

Consolidation Is Slowly Killing Legal Tech Innovation

Consolidation Is Slowly Killing Legal Tech Innovation
April 26, 2023 | Media Coverage
No results found.
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next