Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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Level Legal Reports Nearly 200% Revenue Growth Through Q2 and Addition of Seasoned New Talent

Level Legal Reports Nearly 200% Revenue Growth Through Q2 and Addition of Seasoned New Talent
August 16, 2022 | Press Releases

Twelve Timely eDiscovery Tips From the Alex Jones Case

Twelve Timely eDiscovery Tips From the Alex Jones Case
August 11, 2022 | Blog Posts

Creating a Collaborative Culture in Legal Services

Creating a Collaborative Culture in Legal Services
July 12, 2022 | Media Coverage

Podcast: eDiscovery After Hours

Podcast: eDiscovery After Hours
May 11, 2022 | Podcast

How to Interview for Integrity: Seven Telltale Signs of a Great Hire

How to Interview for Integrity: Seven Telltale Signs of a Great Hire
May 5, 2022 | Podcast

Hiring Done Right: “Look Beyond the Resume”

Hiring Done Right: “Look Beyond the Resume”
April 29, 2022 | Podcast

The Story of One Person’s Wayfinding in the Competitive, Driven World of Legal

The Story of One Person’s Wayfinding in the Competitive, Driven World of Legal
April 14, 2022 | Blog Posts

Bigger is Not Always Better

Bigger is Not Always Better
February 14, 2022 | Blog Posts

Navigating Second Requests in Cross-Border Antitrust Merger Reviews

Navigating Second Requests in Cross-Border Antitrust Merger Reviews
February 1, 2022 | Blog Posts

Seven Ways to Ease the Pain of Second Request Responses

Seven Ways to Ease the Pain of Second Request Responses
January 27, 2022 | Blog Posts

Level Legal Reports 38% Revenue Growth for 2021, Adds Top-Tier Talent to Meet Accelerating Demand for Legal Services

Level Legal Reports 38% Revenue Growth for 2021, Adds Top-Tier Talent to Meet Accelerating Demand for Legal Services
January 13, 2022 | Press Releases

Podcast: Privacy, Antitrust, and the Changing Regulatory Landscape

Podcast: Privacy, Antitrust, and the Changing Regulatory Landscape
December 29, 2021 | Podcast
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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