Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
U

Traveling: Tips and Stories About Stephanie Angel’s Move From Big Law to Big eDiscovery | Level Table Live

Traveling: Tips and Stories About Stephanie Angel’s Move From Big Law to Big eDiscovery | Level Table Live
January 9, 2024 | Webinars

On Thin Ice: Artificial Intelligence in Antitrust Law

On Thin Ice: Artificial Intelligence in Antitrust Law
December 15, 2023 | Blog Posts

Career Kickstart: Seven Steps to Get Into Managed Review

Career Kickstart: Seven Steps to Get Into Managed Review
December 7, 2023 | Blog Posts

Tech-Backed Terror: Navigating the Intersection of AI, Cryptocurrency, Money Laundering, and Proliferation Financing

Tech-Backed Terror: Navigating the Intersection of AI, Cryptocurrency, Money Laundering, and Proliferation Financing
November 21, 2023 | Webinars

Emojis in eDiscovery: the LOLs, OMGs, and 😱 Moments of Decoding Digital Communications

Emojis in eDiscovery: the LOLs, OMGs, and 😱 Moments of Decoding Digital Communications
November 16, 2023 | Blog Posts

Illumination Zone: Episode 148 | Joey Seeber and David Greetham Sit Down With Kaylee Walstad and Mary Mack

Illumination Zone: Episode 148 | Joey Seeber and David Greetham Sit Down With Kaylee Walstad and Mary Mack
November 10, 2023 | Media Coverage, Podcast

Come Together: Four Ways Legal Can Help Demolish Data Silos

Come Together: Four Ways Legal Can Help Demolish Data Silos
November 10, 2023 | Media Coverage

Glass Half Full: Ari Kaplan’s Optimistic Take on the Future of Legal | Level Table Live

Glass Half Full: Ari Kaplan’s Optimistic Take on the Future of Legal | Level Table Live
November 6, 2023 | Webinars

Legal Ops-palooza: Aaron Bath Takes on Generative AI, Underwater Adventures, and Law School Approaching 50 | Level Table Live

Legal Ops-palooza: Aaron Bath Takes on Generative AI, Underwater Adventures, and Law School Approaching 50 | Level Table Live
November 1, 2023 | Webinars

Digital Forensics Level Set: How to Protect Yourself From IP and Identity Theft

Digital Forensics Level Set: How to Protect Yourself From IP and Identity Theft
October 26, 2023 | Blog Posts

The History of Forensics and Detecting Intellectual Property Theft

The History of Forensics and Detecting Intellectual Property Theft
October 5, 2023 | Blog Posts
No results found.
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next