The Ultimate eDiscovery Glossary

There are two kinds of glossaries in the world. The first lists every related term and acronym in existence, implying users have the leisure to sort...
Mar 15, 2023

Who’s Afraid of ESG?

If Halloween left you unfazed, law firms and legal departments should consider a few spooky statistics about Environmental, Social, and Governance...
Nov 10, 2022

Bigger is Not Always Better

In businesses like ours, specialization matters. Competency matters. But the details are what really matter. So, when outside money comes in from...
Feb 14, 2022

COVID-19 Spurs Growth for ALSPs

Level Legal Chief Strategy and Innovation Officer Leigh Vickery offers insight into how COVID-19 accelerated growth for alternative legal service...
Oct 18, 2020

What Drives You to Meet a Challenge?

How do you get something right – like working efficiently with no disruption to our clients in the middle of a global pandemic – when there is no...
Apr 01, 2020

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build and Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next Step