Making Legal Human Archives

Hub and Spoke: Gibson’s Diana Feinstein and the New Model Legal Team

February 6, 2024 | Webinars

Traveling: Tips and Stories About Stephanie Angel’s Move From Big Law to Big eDiscovery

January 9, 2024 | Level Table Live

Glass Half Full: Ari Kaplan’s Optimistic Take on the Future of Legal

November 6, 2023 | Level Table Live

Aaron Bath Takes on Generative AI, Underwater Adventures, and Law School Approaching 50

November 1, 2023 | Level Table Live

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery

September 29, 2023 | Level Table Live

The Art of the Steal: How Forensics Can Help You Outsmart Intellectual Property Thieves

September 5, 2023 | Level Table Live

Get to Know Powerful Review Analytics Tools You’re Not Using

July 31, 2023 | Webinars

The Human Side of Legal AI | Level Table Live

June 30, 2023 | Webinars

Balancing the Transactional and the Relational in a Data-Driven World

March 15, 2023 | Webinars

Culture Counts: How To Find and Create an Accommodating eDiscovery Environment

January 13, 2023 | Webinars

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.