Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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When Bigger Isn’t Better: The Downside to Constant Consolidation

When Bigger Isn’t Better: The Downside to Constant Consolidation
November 15, 2022 | Media Coverage

Who’s Afraid of ESG?

Who’s Afraid of ESG?
November 10, 2022 | Blog Posts

Should Doc Reviewers Consider a Career in Cybersecurity? Short Answer: Yes

Should Doc Reviewers Consider a Career in Cybersecurity? Short Answer: Yes
November 2, 2022 | Blog Posts

The True Cost of Managed Review: It’s Not What You Think

The True Cost of Managed Review: It’s Not What You Think
October 24, 2022 | Blog Posts

Moving Past Confusion to Ensure Corporate Compliance With Privacy Restrictions

Moving Past Confusion to Ensure Corporate Compliance With Privacy Restrictions
October 11, 2022 | Media Coverage

The Maturing of LegalTech: Ominous Clouds for Customers?

The Maturing of LegalTech: Ominous Clouds for Customers?
October 7, 2022 | Media Coverage

Four Ways to Reduce Risk as Data Privacy Concerns Turn Up the Volume

Four Ways to Reduce Risk as Data Privacy Concerns Turn Up the Volume
September 3, 2022 | Media Coverage

Why Collaborate: The Future of Legal Services Is Human

Why Collaborate: The Future of Legal Services Is Human
September 2, 2022 | Media Coverage

Data Concentration Expected to be a Focus of Antitrust Scrutiny

Data Concentration Expected to be a Focus of Antitrust Scrutiny
August 16, 2022 | Media Coverage

Level Legal Reports Nearly 200% Revenue Growth Through Q2 and Addition of Seasoned New Talent

Level Legal Reports Nearly 200% Revenue Growth Through Q2 and Addition of Seasoned New Talent
August 16, 2022 | Press Releases

Twelve Timely eDiscovery Tips From the Alex Jones Case

Twelve Timely eDiscovery Tips From the Alex Jones Case
August 11, 2022 | Blog Posts

Creating a Collaborative Culture in Legal Services

Creating a Collaborative Culture in Legal Services
July 12, 2022 | Media Coverage
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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