Team

Daniel Bonner

Director of Client Solutions

Competitive · Coach · BBQ · Bold

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Tamara Buie

CPO

Thankful · Thespian · Strong · Steady

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David Greetham

VP of Digital Forensics

Creative · Resilient · Accomplished · Astrophotography

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Roberta Ozan

VP of Administration

Culture · Collector · Music · Matters

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Matt Mahon

VP of Business Development

Single-Minded · Multitasker · Math · 'Man'

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Mike Mirabella

COO

Heart · Soul · Results · Rancher

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Greg Moreman

VP of Operations and Compliance

Turkey · Tornadoes · Cats · Compliance

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Sandy Ryan

Sr. Director of Recruiting

Truthful · Traveler · Soulful · Spicy

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Joey Seeber

CEO

Bourbon · Banter · Drive · Delight

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John Vajanyi

CIO

Dad · Details · Outdoors · Adventurous

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Daniel Bonner

Director of Client Solutions
Competitive · Coach · BBQ · Bold
Read Bio

Tamara Buie

CPO

Thankful · Thespian · Strong · Steady

Read Bio

David Greetham

VP of Digital Forensics

Creative · Resilient · Accomplished · Astrophotography

Read Bio
Matt Mahon

Matt Mahon

VP of Business Development

Single-Minded · Multitasker · Math · 'Man'

Read Bio

Mike Mirabella

COO

Heart · Soul · Results · Rancher

Read Bio

Greg Moreman

VP of Operations and Compliance

Turkey · Tornadoes · Cats · Compliance

Read Bio

Roberta Ozan

VP of Administration

Culture · Collector · Music · Matters

Read Bio

Joey Seeber

CEO

Bourbon · Banter · Drive · Delight

Read Bio

Sandy Ryan

Sr. Director of Recruiting

Truthful · Traveler · Soulful · Spicy

Read Bio

John Vajanyi

CIO
Dad · Details · Outdoors · Adventurous
Read Bio
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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