GenAI

Generative AI Embraces ‘It Depends’ — Aw, It Thinks It’s (Lawyer) People!

Generative AI Embraces ‘It Depends’ — Aw, It Thinks It’s (Lawyer) People!

August 23, 2024 | Newsroom
Part Three of ILTACON 2024 Crowdsourced Observations: Legal Technology Trends

Part Three of ILTACON 2024 Crowdsourced Observations: Legal Technology Trends

August 23, 2024 | Newsroom
Same as It Ever Was: How Proven eDiscovery Approaches Help Leverage Generative AI

Same as It Ever Was: How Proven eDiscovery Approaches Help Leverage Generative AI

August 22, 2024 | Newsroom
Upstream and Downstream: Potential Compliance Challenges for Every Antitrust Stage

Upstream and Downstream: Potential Compliance Challenges for Every Antitrust Stage

May 5, 2024 | Webinars
Digital Dibs: Rival Views of Generative AI Copyrights

Digital Dibs: Rival Views of Generative AI Copyrights

April 18, 2024 | Newsroom
Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry

Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry

March 29, 2024 | Level Table Live
Dropping Dimes With Kelly Twigger and Level Legal Next Week: eDiscovery Trends

Dropping Dimes With Kelly Twigger and Level Legal Next Week: eDiscovery Trends

February 21, 2024 | Newsroom
Legalweek Day 2: Legal Starts to Look Beyond GPT-4 and LLMs

Legalweek Day 2: Legal Starts to Look Beyond GPT-4 and LLMs

February 1, 2024 | Newsroom
Legalweek 2024: A Reasoned and Rational GenAI Revolution in the Legal Industry

Legalweek 2024: A Reasoned and Rational GenAI Revolution in the Legal Industry

January 21, 2024 | Newsroom
Legal Tech’s Predictions for Innovating for Good in 2024

Legal Tech’s Predictions for Innovating for Good in 2024

January 21, 2024 | Newsroom
Legal Tech’s Predictions for Emerging Technologies, Tech Costs & Market Consolidation in 2024

Legal Tech’s Predictions for Emerging Technologies, Tech Costs & Market Consolidation in 2024

January 21, 2024 | Newsroom
Catalyzing Legal Evolution: The Impact of AI Integration on eDiscovery in 2024

Catalyzing Legal Evolution: The Impact of AI Integration on eDiscovery in 2024

January 21, 2024 | Newsroom
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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