Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
U

Clear as Mud: a Call for Transparency in Litigation Funding

Clear as Mud: a Call for Transparency in Litigation Funding
June 8, 2023 | Blog

Boosting Wellness: The Critical Role of Workplace Culture

Boosting Wellness: The Critical Role of Workplace Culture
May 22, 2023 | Blog

Best Foot Forward: How Document Reviewers Can Create Successful Resumes

Best Foot Forward: How Document Reviewers Can Create Successful Resumes
May 4, 2023 | Blog

Balancing the Transactional and the Relational in a Data-Driven World

Balancing the Transactional and the Relational in a Data-Driven World
March 15, 2023 | Webinars

The Ultimate eDiscovery Glossary

The Ultimate eDiscovery Glossary
March 15, 2023 | Blog

Who’s Yo Data? Identifying Sources Is Only the Beginning of Litigation Preparedness

Who’s Yo Data? Identifying Sources Is Only the Beginning of Litigation Preparedness
February 1, 2023 | Blog

Culture Counts: How To Find and Create an Accommodating eDiscovery Environment

Culture Counts: How To Find and Create an Accommodating eDiscovery Environment
January 13, 2023 | Webinars

Private Eyes (Clap Clap) Are Watching You: Preparing for the Rise of Internal Investigations

Private Eyes (Clap Clap) Are Watching You: Preparing for the Rise of Internal Investigations
December 9, 2022 | Blog

December 7 Webinar: Why Culture Matters for Women in eDiscovery

December 7 Webinar: Why Culture Matters for Women in eDiscovery
November 28, 2022 | Blog

Cut Four Hidden Costs With an eDiscovery ‘Dream Team’

Cut Four Hidden Costs With an eDiscovery ‘Dream Team’
November 17, 2022 | Blog

Who’s Afraid of ESG?

Who’s Afraid of ESG?
November 10, 2022 | Blog

Should Doc Reviewers Consider a Career in Cybersecurity? Short Answer: Yes

Should Doc Reviewers Consider a Career in Cybersecurity? Short Answer: Yes
November 2, 2022 | Blog
No results found.
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next