Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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eDiscovery Document Preservation, How AI Impacts Antitrust, and More

eDiscovery Document Preservation, How AI Impacts Antitrust, and More
April 15, 2025 | Blog

Antitrust Implications of Blockchain and Web3: Past, Present and Future

Antitrust Implications of Blockchain and Web3: Past, Present and Future
March 6, 2025 | Blog

Decentralized Disruption – The Future of Web3 Antitrust Enforcement

Decentralized Disruption – The Future of Web3 Antitrust Enforcement
February 27, 2025 | Webinars

The Odd Couple of Criminal Justice: Two Legal Heavyweights, One Candid Conversation

The Odd Couple of Criminal Justice: Two Legal Heavyweights, One Candid Conversation
February 25, 2025 | Level Table Live

Two Sides to Every Story: Trying and Winning a Two-Sided Market

Two Sides to Every Story: Trying and Winning a Two-Sided Market
January 16, 2025 | Webinars

Recap: 2024 State Bar of Georgia CLE Event on Health Care Fraud

Recap: 2024 State Bar of Georgia CLE Event on Health Care Fraud
December 13, 2024 | Blog

Insights from the ABA Antitrust Fall Forum 2024

Insights from the ABA Antitrust Fall Forum 2024
November 20, 2024 | Blog

Cross-Border Collaboration: Transatlantic Antitrust Enforcement on the Uptick

Cross-Border Collaboration: Transatlantic Antitrust Enforcement on the Uptick
November 8, 2024 | Webinars

Emoji Today, Tomorrow, and Forever

Emoji Today, Tomorrow, and Forever
May 22, 2024 | Blog

Upstream and Downstream: Potential Compliance Challenges for Every Antitrust Stage

Upstream and Downstream: Potential Compliance Challenges for Every Antitrust Stage
May 5, 2024 | Webinars

Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry

Ten Thousand Hours of eDiscovery: Doug Austin on AI, Hyperlinks, and the State of the Industry
March 29, 2024 | Level Table Live

Mapping the Changing Landscape of Antitrust Regulation With Jones Day

Mapping the Changing Landscape of Antitrust Regulation With Jones Day
March 20, 2024 | Webinars
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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