Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
U

Why Clients Trust Level Legal: Feedback from Chambers and Partners

Why Clients Trust Level Legal: Feedback from Chambers and Partners
August 11, 2026 | Blog

eDiscovery Today: Level Legal’s Five eDiscovery Decisions that Determine Success

eDiscovery Today: Level Legal’s Five eDiscovery Decisions that Determine Success
August 3, 2026 | Blog

The Five eDiscovery Decisions that Determine Success

The Five eDiscovery Decisions that Determine Success
July 28, 2026 | Blog

Level Legal Earns Ranking in Chambers and Partners 2026 Litigation Support Guide for eDiscovery

Level Legal Earns Ranking in Chambers and Partners 2026 Litigation Support Guide for eDiscovery
June 25, 2026 | Blog, Featured, Newsroom

On-Demand Webinar: Turning Validation Metrics into Defensible Decisions

On-Demand Webinar: Turning Validation Metrics into Defensible Decisions
June 5, 2026 | Webinars

Digital Evidence: Mapping the Landscape with Case Insights

Digital Evidence: Mapping the Landscape with Case Insights
June 3, 2026 | Webinars

Why eDiscovery Validation Strategy Matters More than Your Review Platform

Why eDiscovery Validation Strategy Matters More than Your Review Platform
May 14, 2026 | Blog

Webinar – We Mean Business: Turning Validation Metrics into Defensible Decisions

Webinar – We Mean Business: Turning Validation Metrics into Defensible Decisions
April 14, 2026 | Webinars

Level Legal’s David Greetham Wins the Legalweek Leaders in Tech Law Lifetime Achievement Award

Level Legal’s David Greetham Wins the Legalweek Leaders in Tech Law Lifetime Achievement Award
March 3, 2026 | Blog

Authenticity in Antitrust: Lessons from a High-Stakes Legal Career

Authenticity in Antitrust: Lessons from a High-Stakes Legal Career
January 27, 2026 | Webinars

Building What’s Next: The Craft of In-house Innovation With Mark Smolik

Building What’s Next: The Craft of In-house Innovation With Mark Smolik
December 10, 2025 | Level Table Live

Enforcement at the Vanguard: How States Approach Antitrust in the Age of Algorithms and AI

Enforcement at the Vanguard: How States Approach Antitrust in the Age of Algorithms and AI
December 5, 2025 | Blog
No results found.
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next