Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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Level Legal’s David Greetham Wins the Legalweek Leaders in Tech Law Lifetime Achievement Award

Level Legal’s David Greetham Wins the Legalweek Leaders in Tech Law Lifetime Achievement Award
March 3, 2026 | Blog

Authenticity in Antitrust: Lessons from a High-Stakes Legal Career

Authenticity in Antitrust: Lessons from a High-Stakes Legal Career
January 27, 2026 | Webinars

Building What’s Next: The Craft of In-house Innovation With Mark Smolik

Building What’s Next: The Craft of In-house Innovation With Mark Smolik
December 10, 2025 | Level Table Live

Enforcement at the Vanguard: How States Approach Antitrust in the Age of Algorithms and AI

Enforcement at the Vanguard: How States Approach Antitrust in the Age of Algorithms and AI
December 5, 2025 | Blog

Individual Accountability Defines White Collar Enforcement in 2025

Individual Accountability Defines White Collar Enforcement in 2025
November 6, 2025 | Blog

When Employees Depart with Data: The Power of Triage

When Employees Depart with Data: The Power of Triage
November 4, 2025 | Blog

Webinar November 11: Digital Forensics and Deepfakes

Webinar November 11: Digital Forensics and Deepfakes
October 23, 2025 | Webinars

Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry

Expertise at the Edge: The Thrill of Solving Legal Challenges in the Cannabis Industry
October 15, 2025 | Level Table Live

FCPA Enforcement in 2025: What Companies Need to Know After the DOJ’s Shift

FCPA Enforcement in 2025: What Companies Need to Know After the DOJ’s Shift
September 25, 2025 | Blog

Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins

Bespoke eDiscovery: Problem Solving in the Age of AI with Jon Robins
September 11, 2025 | Level Table Live

Navigating the Digital Markets Act and Regulatory Landscape: What Digital Platforms Need to Know

Navigating the Digital Markets Act and Regulatory Landscape: What Digital Platforms Need to Know
September 8, 2025 | Blog

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns

The Human Side of Legal Tech: Resilience, Imposter Syndrome, and AI with Kassi Burns
August 21, 2025 | Level Table Live
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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