Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
U

eDiscovery Day: Has the Per-Gigabyte Pricing Model for eDiscovery Lost Its Usefulness?

eDiscovery Day: Has the Per-Gigabyte Pricing Model for eDiscovery Lost Its Usefulness?
December 1, 2020 | Blog

The Newest eDiscovery and Privacy Risk Direct From the Twitterverse

The Newest eDiscovery and Privacy Risk Direct From the Twitterverse
November 19, 2020 | Blog

Proactive Strategies Will Determine the Post-Pandemic Winners in eDiscovery Battles

Proactive Strategies Will Determine the Post-Pandemic Winners in eDiscovery Battles
November 19, 2020 | Blog

How ALSPs Stack up Against the Big Four

How ALSPs Stack up Against the Big Four
November 19, 2020 | Blog

Time for Change: Using After-Action Reviews to Evolve and Grow

Time for Change: Using After-Action Reviews to Evolve and Grow
October 19, 2020 | Blog

COVID-19 Spurs Growth for ALSPs

COVID-19 Spurs Growth for ALSPs
October 18, 2020 | Blog

What Drives You to Meet a Challenge?

What Drives You to Meet a Challenge?
April 1, 2020 | Blog

Four Ways to Avoid the Hidden Costs of Bargain-Priced eDiscovery

Four Ways to Avoid the Hidden Costs of Bargain-Priced eDiscovery
October 2, 2019 | Blog

Data or Fear: What Drives Your Decisions?

Data or Fear: What Drives Your Decisions?
September 12, 2019 | Blog
No results found.
Close Modal

Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

Next