Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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The True Cost of Managed Review: It’s Not What You Think

The True Cost of Managed Review: It’s Not What You Think
October 24, 2022 | Blog

Twelve Timely eDiscovery Tips From the Alex Jones Case

Twelve Timely eDiscovery Tips From the Alex Jones Case
August 11, 2022 | Blog

The Story of One Person’s Wayfinding in the Competitive, Driven World of Legal

The Story of One Person’s Wayfinding in the Competitive, Driven World of Legal
April 14, 2022 | Blog

Bigger is Not Always Better

Bigger is Not Always Better
February 14, 2022 | Blog

Navigating Second Requests in Cross-Border Antitrust Merger Reviews

Navigating Second Requests in Cross-Border Antitrust Merger Reviews
February 1, 2022 | Blog

Seven Ways to Ease the Pain of Second Request Responses

Seven Ways to Ease the Pain of Second Request Responses
January 27, 2022 | Blog

eDiscovery: The Intersection of Transactional and Relational

eDiscovery: The Intersection of Transactional and Relational
December 2, 2021 | Blog

Linking Data Privacy to Antitrust Regulations Will Drive Increased Workloads for Legal Practitioners in 2022

Linking Data Privacy to Antitrust Regulations Will Drive Increased Workloads for Legal Practitioners in 2022
October 28, 2021 | Blog

The Pitfalls of Commingling Personal Devices, Corporate Data, and Private Lives

The Pitfalls of Commingling Personal Devices, Corporate Data, and Private Lives
September 1, 2021 | Blog

Nine Tips for a Successful Review Project Training

Nine Tips for a Successful Review Project Training
August 31, 2021 | Blog

Adding Value: Legal Buyers Have an Important Role to Play in Compliance

Adding Value: Legal Buyers Have an Important Role to Play in Compliance
February 16, 2021 | Blog

Six Changes The Legal Industry Should Prepare For

Six Changes The Legal Industry Should Prepare For
January 20, 2021 | Blog
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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