Knowledge

It’s not only what you know, it’s whom you’ll listen to that matters.
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A Deep Dive Into This Year’s Relativity Fest

A Deep Dive Into This Year’s Relativity Fest
October 3, 2023 | Blog

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery

EDRM Story Hour: the Past, Present, and Future of the Big Idea in eDiscovery
September 29, 2023 | Level Table Live

Perils and Possibilities: AI Meets Antitrust

Perils and Possibilities: AI Meets Antitrust
September 21, 2023 | Webinars

Meet Level Legal Forensics Expert David Greetham

Meet Level Legal Forensics Expert David Greetham
September 18, 2023 | Blog

Ground Rules: Mastering Data With an ESI Protocol

Ground Rules: Mastering Data With an ESI Protocol
September 10, 2023 | Blog

The Art of the Steal: How Forensics Can Help You Outsmart Intellectual Property Thieves

The Art of the Steal: How Forensics Can Help You Outsmart Intellectual Property Thieves
September 5, 2023 | Level Table Live

Dirty Money: How AI and Cryptocurrency Regulation Are Taking on Money Laundering

Dirty Money: How AI and Cryptocurrency Regulation Are Taking on Money Laundering
August 3, 2023 | Blog

Get to Know Powerful Review Analytics Tools You’re Not Using

Get to Know Powerful Review Analytics Tools You’re Not Using
July 31, 2023 | Webinars

High-Volume Staffing Is Here to Stay: Four Ways to Retain the Pros and Minimize the Cons

High-Volume Staffing Is Here to Stay: Four Ways to Retain the Pros and Minimize the Cons
July 20, 2023 | Blog

Six Reasons Quality Counts in eDiscovery

Six Reasons Quality Counts in eDiscovery
July 6, 2023 | Blog

The Human Side of Legal AI | Level Table Live

The Human Side of Legal AI | Level Table Live
June 30, 2023 | Webinars

Artificial Selection: a Brief History of Evolution in eDiscovery Analytics

Artificial Selection: a Brief History of Evolution in eDiscovery Analytics
June 22, 2023 | Blog
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Our Framework

Understand.

During this phase, we work to step away from any assumptions and guesses about what our customers needs, and let our research findings inform our decision-making. We learn more about our customers, their problems, wants, and needs, and the environment or context in which they will use the solution we offer.

Our Framework

Define.

During the Define phase, we analyze our research findings from the Understand phase and determine what is the most important problem to solve — and why. This step defines the goal. Then we can give a clear problem statement, describing what our customers’ needs are that we are trying to solve, making sure that we heard and defined their problem correctly.

Our Framework

Solve.

This phase is an important part of the discipline in our process. People often settle for the first solution, but the most obvious solution is often not the right one. During the Solve phase, we brainstorm collaboratively with multiple stakeholders to generate many unique solutions. We then analyze our potential solutions and make choices about which are the best to pursue based on learnings in the Understand phase.

Our Framework

Build & Test.

This phase is critical in developing the right solution to our customers’ problem. An organized approach to testing can help avoid rework and create exceptional outcomes. Starting small and testing the solution, we iterate quickly, before deploying solutions across the entire project.

Our Framework

Act.

During this phase, the hard work of prior phases comes to life in our customers’ best solution. The research, collaboration, and testing performed prior to project kick-off ensure optimal results.

Our Framework

Feedback.

At the project completion, we convene all stakeholders to discuss what went well, what could have been better, and how we might improve going forward. We call these meetings “Retrospectives,” and we perform them internally as a project team, and with our external customers. The Retrospective is one of the most powerful, meaningful tools in our framework.

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